Translation result.
A customer says she went to return a gym membership and discovered an obscenity written on the company’s official paperwork.
Recently, an Instagram user identified only as A posted about a baffling gym experience. \”I’m honestly speechless,\” A wrote. She said her sibling had requested a refund and ended up being mistreated, and she shared what appears to be the gym’s refund form.
At the top of the document, the insult \”XX bastards\” was written in large letters. Below that, the form listed the member’s name, cancellation date, contact information, and reason for the refund.
A said she was stunned that an official form would contain an obscenity. She added that the layout forced customers to write personal details in a way that anyone could see, which is completely unacceptable.
She also called it outrageous that the gym blamed a former employee, saying it felt like management was shifting responsibility onto someone who already left. Her sibling had simply gone in to request a legitimate refund and left shocked by what they found.
A posted screenshots of the messages her sibling exchanged with the gym. Her sibling wrote that the situation made her uncomfortable and asked carefully whether the refund form normally contained that language. She noted the gym was spacious and nice but said seeing the insult while canceling for unavoidable reasons felt especially unpleasant, so she filed a complaint.
The company responded with an apology, saying they had just noticed the issue. They claimed a former employee had marked all their contracts like this before leaving and that management planned to update every contract but failed to check in time. The gym apologized again.
Netizens reacted in disbelief: \”How do you hand a customer a refund form with such a huge insult on it?\” \”This looks intentional,\” \”That excuse doesn’t add up,\” and \”I thought it was AI\” were among the responses.
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