On April 23, MOSU posted on its official social media channels: \u201cWe sincerely apologize for causing confusion during the wine-pairing service by failing to provide accurate guidance to the guest, and for failing to give a sufficient explanation during the subsequent response, which caused great disappointment.\u201d<\/p>\n
The statement continued, \u201cChef Ahn Seong-jae and the entire MOSU team take this matter very seriously. We will review all related services and work to prevent this from happening again.\u201d<\/p>\n
On April 21, a diner identified only as A posted on an online community claiming MOSU had swapped the wine ordered. According to the post, the guest was served a 2005 vintage\u2014100,000 KRW (approximately $75) cheaper\u2014instead of the 2000 vintage they expected (100,000 KRW is approximately $75). The diner says the sommelier later admitted the vintage mistake but did not offer a proper apology, and expressed disappointment with MOSU\u2019s handling of the situation.<\/p>\n
Netizens reacted with blunt comments such as, \u201cThey charged that much and still\u2026,\u201d \u201cThey only got caught because someone who knows wine noticed,\u201d \u201cThey should say whether this was a shop policy or an individual mistake; if it was an individual error, explain why that choice was made,\u201d and \u201cI went to MOSU and left feeling humiliated.\u201d<\/p>\n
Below is MOSU\u2019s full official statement<\/b><\/p>\n
Hello, this is MOSU Seoul.<\/p>\n
We bow our heads and offer our sincere apology regarding the matter recently reported on online communities.<\/p>\n
On April 19, 2026, during a wine-pairing service, we failed to provide accurate guidance to a guest, which caused confusion, and our subsequent response did not include a sufficient explanation. We sincerely apologize for the great disappointment this caused.<\/p>\n
After the incident, we personally apologized to the guest, and they accepted our apology graciously. Nevertheless, in light of the trust and expectations placed in our restaurant, we recognize that our response was still insufficient, and we take this very seriously.<\/p>\n
Chef Ahn Seong-jae and the entire MOSU team are treating this matter with the utmost seriousness. We will review all related services and take concrete steps to prevent a recurrence. We will not issue a token apology; we will rebuild trust with our customers through sincere actions.<\/p>\n
We apologize once again to all customers who have shown MOSU Seoul their continued trust and affection.<\/p>\n
April 23, 2026<\/p>\n
Sincerely, MOSU Seoul<\/p>\n
iMBC Entertainment Reporter Kim Hye-young | Photo credit MBC<\/p>\n
\u203b This content is protected by copyright law; unauthorized reproduction or distribution is prohibited.<\/p>\n
\u300cThe copyright of this content belongs to ‘iMBC Entertainment.’\u300d<\/p>\n","protected":false},"excerpt":{"rendered":"
Chef An Seong-jae’s MOSU Seoul apologizes for recent wine service issues, promising to improve communication and service quality.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_thumbnail_url":"https:\/\/cdn-union.tenbizt.com\/contents\/crawler-dev\/thumbnail\/2026\/04\/CP-2023-0293\/thumb-40159d1d-d13c-4efa-a459-d348317aa45b.jpg","footnotes":""},"categories":[278098],"tags":[],"class_list":["post-262524","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-food"],"yoast_head":"\n