{"id":261560,"date":"2026-05-23T01:27:39","date_gmt":"2026-05-22T16:27:39","guid":{"rendered":"https:\/\/tenbizt.com\/en\/news\/uncategorized\/2026\/05\/23\/790000-complaints-how-seoul-is-using-ai-to-fix-subway-temperatures\/"},"modified":"2026-05-23T01:27:39","modified_gmt":"2026-05-22T16:27:39","slug":"790000-complaints-how-seoul-is-using-ai-to-fix-subway-temperatures","status":"publish","type":"post","link":"https:\/\/tenbizt.com\/en\/news\/social\/2026\/05\/23\/790000-complaints-how-seoul-is-using-ai-to-fix-subway-temperatures\/","title":{"rendered":"790,000 Complaints: How Seoul Is Using AI to Fix Subway Temperatures"},"content":{"rendered":"<p>Translation result.<img decoding=\"async\" src=\"https:\/\/cdn-union.tenbizt.com\/contents\/crawler-dev\/image\/2026\/05\/CP-2023-0299\/image-535a3a70-06e7-47a2-90fe-674fa59bf460.jpeg\" alt=\"\uc11c\uc6b8\" \uc9c0\ud558\ucca0 \ub0b4\ubd80. \uc5f0\ud569\ub274\uc2a4> <nisubtitle><\/p>\n<div>\n  <b>About 1.01 million complaints: roughly 790,000 involved heating and cooling<br \/>AI temperature-control system to be piloted on Line 4<\/b>\n <\/div>\n<p> <br \/>\n<\/nisubtitle> \u201cThere are so many people \u2014 can\u2019t you switch to maximum cooling?\u201d, \u201cIt\u2019s too cold \u2014 please turn the A\/C down.\u201d <\/p>\n<p> In Seoul\u2019s subway system during summer, passengers in the same car frequently file opposite complaints about heating and cooling at the same time. Of roughly 1.01 million total complaints Seoul Metro received last year, about 790,000 \u2014 or 78.4% \u2014 concerned heating and cooling. Most of those reported feeling overheated. <\/p>\n<p> Seoul Metro plans to step up public guidance and outreach to address the seasonal surge in heating-and-cooling complaints. The agency says clearer explanations of how its systems operate will reduce passenger discomfort and improve its ability to respond to urgent cases. <\/p>\n<p> According to Seoul Metro on the 22nd, heating-and-cooling complaints over the past five years have concentrated between May and September. With climate change lengthening heat waves and warm nights, such complaints have been increasing. <\/p>\n<p> The agency explained that train heating and cooling are automatically controlled under Environment Ministry standards, not adjusted at the discretion of train crews. Under those standards, summer cabin temperatures are set between 24\u201327\u00b0C (75\u201381\u00b0F) and winter temperatures between 18\u201321\u00b0C (64\u201370\u00b0F). That limits the crew\u2019s ability to intensify cooling for an individual car. <\/p>\n<p> During peak commuting hours, crowding drives a spike in \u201cit\u2019s hot\u201d complaints, while some passengers on the same trains simultaneously report that the A\/C is too strong. <\/p>\n<p> Seoul Metro\u2019s hourly analysis of last year\u2019s complaints shows concentrations during the morning commute (7\u20139 a.m.) and evening commute (6\u20138 p.m.). \u201cIt\u2019s hot\u201d reports accounted for roughly 72.8% of those cases \u2014 about 540,000 \u2014 and were heavily concentrated in peak hours. <\/p>\n<p> To reduce complaints, the agency will expand informational stickers, post notices in the Ttota app, and produce short-form videos. Cooling-and-heating stickers already used on Lines 2 and 8 will be extended to Line 6. <\/p>\n<p> The Ttota app will also display a warning at the top of the complaint screen noting that a surge in heating-and-cooling reports can hinder responses to emergencies such as medical incidents or crimes. Because more than 70% of complaints arrive through the app, Seoul Metro expects these measures to cut reporting volume. <\/p>\n<p> Starting the last week of May, Seoul Metro will pilot an AI-driven cabin temperature-control system on one new Line 4 trainset, with plans to expand it to 25 new Line 4 trainsets thereafter. Trains dispatched from depots during peak hours will have air-conditioning and ventilation systems kept running, and the agency will continue efforts to improve cooling performance. <\/p>\n<p> Seoul Metro recommends that passengers who feel hot sit near the car ends, which tend to be cooler than the center. Passengers who feel cold are advised to use the mild-cooling cars, which operate about 1\u00b0C higher than standard cars. On Lines 1, 3 and 4 those are the 4th and 7th cars; on Lines 5\u20137 the 4th and 5th cars; on Line 8 the 3rd and 4th cars. Line 2 does not operate separate mild-cooling cars because of high congestion. <\/p>\n<p> Ma Hae-geun, head of operations at Seoul Metro, said, \u201cTrain heating and cooling are automatically controlled under Environment Ministry standards. Because crew members cannot arbitrarily adjust the air conditioning, we ask passengers for their understanding and cooperation so we can prioritize urgent incidents such as medical emergencies and crimes.\u201d <\/p>\n","protected":false},"excerpt":{"rendered":"<p>In Seoul&#8217;s subway, 790,000 complaints about heating and cooling highlight the need for AI temperature control systems.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_thumbnail_url":"https:\/\/cdn-union.tenbizt.com\/contents\/crawler-dev\/thumbnail\/2026\/05\/CP-2023-0299\/thumb-fb20c758-b227-4419-9cab-7ad0aea40e18.jpg","footnotes":""},"categories":[278100],"tags":[],"class_list":["post-261560","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-social"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - 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