![\"](\"https:\/\/contents-cdn.viewus.co.kr\/image\/2026\/03\/CP-2023-0235\/image-ca373f0b-83f1-4d20-86a1-3cc4ee05fd0b.jpeg\")
The owner, who was at his other location at the time, said the app’s pressure forced a part-time employee to process the refund.<\/p>\n
After the incident, he asked the app company to retrieve the food so he could inspect it for the reported foreign object himself.<\/p>\n
What he found was shocking. The “foreign object” in the jajangmyeon turned out to be a medical band the restaurant never used. The same band was found in the customer’s trash bag, and the ordered food had been completely eaten.<\/p>\n
He presented this evidence and asked the app for compensation, but the company replied that compensation would be difficult because the restaurant had already agreed to the refund.<\/p>\n
He said he was frustrated that the app refused to even investigate despite clear evidence. When he asked to speak with a supervisor, he says he got only perfunctory responses.<\/p>\n
He questioned whether it\u2019s appropriate to shift responsibility without any review. While the customer’s bad-faith actions are a problem, he argued the bigger issue is a system that fails to filter out such claims and instead pushes losses onto small business owners.<\/p>\n
Readers who saw the post criticized both the delivery app and the customer who demanded the refund. Comments included concerns like, “It’s worrying that we create an environment where bad-faith consumers can run rampant,” “There are too many abusive customers,” and “Passing the buck is the real problem.”<\/p>\n
Meanwhile, a delivery driver who said he handled the pickup in this case also shared his experience.<\/p>\n
The driver said he gave up other work and drove a long distance because he was told to simply retrieve the food, but there was no food to collect. Instead, he found a large pile of trash dumped by the roadside.<\/p>\n
He added that he wasted time and dirtied his vehicle, and that the app failed to provide clear information about what to pick up. He said he felt betrayed.<\/p>\n","protected":false},"excerpt":{"rendered":"
A Chinese restaurant owner reported a loss from a bulk order refund due to false contamination claims by a group customer.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_thumbnail_url":"https:\/\/contents-cdn.viewus.co.kr\/image\/2026\/03\/CP-2023-0235\/image-ca373f0b-83f1-4d20-86a1-3cc4ee05fd0b.jpeg","footnotes":""},"categories":[278098],"tags":[],"class_list":["post-253864","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-food"],"yoast_head":"\n